Professional Pensions are delighted to bring together a selection of keynotes, panels and presentations, and a programme of four streams of content for you to choose from: DB, DC, Governance and Regulation, and Admin & Data.
Our programme has been developed with industry leaders and voices to ensure that the content is relevant and made for you.
Enjoy the programme, complemented by our exhibition zone, which offers the opportunity to network, connect and building relationships with industry leaders and your peers.
Welcome to Professional Pensions Live 2023.
Jonathan is editor of Professional Pensions and Workplace Savings & Benefits (WSB). Jonathan joined Professional Pensions in July 2001 and has been there, barring a nine month sabbatical in 2004, ever since. He launched PP Online in 2006, became deputy editor of Professional Pensions in 2008, editor in 2009, launched WSB in 2012 and became editor-in-chief of both brands in 2014.
We're delighted to be joined by Paul Johnson, Economist.
Paul has been Director of the Institute for Fiscal Studies, the UK’s leading economic research institute, since January 2011. The IFS became the first organisation to win the Prospect ‘Think Tank of the Year’ award two years in a row in 2014 and 2015 and has won “economic and financial” think tank of the year four years in succession. The IFS hosts two major research centres and combines its leading role in public policy with world leading academic economic research.
We're delighted to have Nausicaa Delfas, Chief Executive of The Pensions Regulator join us at Professional Pensions Live.
Before joining TPR, Nausicaa Delfas was Executive Director, Governance at the Financial Conduct Authority (FCA). Until October 2022, she was Chief Executive and Chief Ombudsman of the Financial Ombudsman Service (interim), clearing its backlogs and spearheading its strategic, operation and digital transformation; resetting the organisation for the future.
Before that, as Executive Director of International, she was responsible for the FCA’s international and Brexit strategy and delivery. She has also served as the FCA’s Chief Operating Officer and previously held senior roles at the FCA and FSA; including in Supervision. Enforcement, Risk and Policy, across retail and wholesale sectors.
She has led innovative and complex transformational initiatives, driving changes in regulation and culture. Before joining the FSA Nausicaa trained and qualified as a solicitor at City law firm Freshfields in London.
In this session about designing digital support for great member outcomes Robert will ask the big question – what is the point of a pensions app?
And if we are going to have them how do we make them great!
The session will look at how scheme members experience their pension not just the point at which they get their ‘outcome’ – we’ll look at designing mobile first and designing an inclusive experience for all. We’ll look at frequency of interactions with an App versus other engagement mediums and talking of regular touch points with your finances we’ll also share a bit about our experience at Lloyds with banking Apps. They are a few years ahead of pensions apps – and have completely revolutionised the banking experience – will it be the same for pensions?
Robert has led many of the Scottish Widows Employer and Employee engagement teams – his team create messages and material for adviser, employer and employee Pension Seminars and Engagement Events. They meet thousands of employees each year and talk to them about pensions and because of this Robert is a zealot about simplifying pensions for people. Since the Covid-19 pandemic Robert has been leading on Virtual and Digital versions of Customer Engagement. Over the last 3 years he and his team have worked closely with LBG digital resources to simplify pensions within broader Financial Wellness for employees, and tap into the potential solutions that Open Finance bring to revolutionise relationships with money and help bring ESG in pensions to life for scheme members.
Time for the morning networking break. Grab a coffee & refreshment, network with your industry peers and explore the exhibition hall.
Time for the afternoon networking break. Grab a coffee & refreshment, network with your industry peers and explore the exhibition hall.
An update on the Pensions Dashboard Programme from Joe Stacey, Senior Industry Engagement Manager at Money and Pensions Service.
Joe Stacey is a Senior Industry Engagement Manager in the communications and engagement team at the Pensions Dashboards Programme. Joe is on secondment from the Department for Work and Pensions (DWP) where he was leading on dashboards policy since October 2017.
What is the future of the pensions industry? We've brought together a panel of some of the industries biggest voices to share their unfiltered thoughts on the pensions landscape - and what needs to be done.
Thank you for joining us for another fantastic year of Professional Pensions Live. Safe travels!
Thank you for joining and please join us for a drink!