Lou is a Trustee Director and Head of Policy and External Affairs at IGG. With over 30 years in the pensions industry, including 17 years at The Pensions Regulator (TPR), latterly as Director of Regulatory Policy, Analysis and Advice, Lou is passionate about high standards of trusteeship delivering positive retirement outcomes for pension scheme members. She has led the development of key policy initiatives including the General Code . At IGG she continues to advocate for high standards and policies that deliver good outcomes for members.